> For the complete documentation index, see [llms.txt](https://docs.jinex.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jinex.io/support/faq.md).

# FAQ

### My balance is not showing

* Refresh page (Ctrl + F5)
* Reconnect wallet
* Wait for synchronization with blockchain

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### My transaction is stuck

* Check chain explorer
* Wait for finalization
* Do NOT resubmit immediately

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### Swap not completing

* Check status (PENDING / FAILED)
* Verify transaction hash

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### Supported chains

* Enjin Relaychain
* Enjin Matrixchain
* Polkadot AssetHub is coming soon